Question 1

Can I change or cancel my order?

Accepted Answer

We try to get your products out as soon as possible, email or use our webchat to contact us as soon as possible, and we will try to alter or cancel your order before it is processed. You can also return un-opened items. Go to the return and exchange page to learn more!

Question 2

How do I check the status of my order?

Accepted Answer

Simply log in to your blueribbonbeautycosmetics.com account and select “Order History” in the “My Account” page to view your order and tracking details.

Question 3

My package shows delivered but it hasn't arrived!

Accepted Answer

Sometimes packages are marked as delivered before they actually arrive. In most cases, your package will arrive in 3-5 business days. Be sure to check with your neighbors and post office for more information in the meantime. Please note that we're not responsible for  packages that have been stolen after delivery, so please be sure to choose a secure delivery location. If you have any remaining questions, feel free to contact us!

Question 4

Not all of my items arrived

Accepted Answer

Please contact us with your name, order number and the missing product in question. We'll be happy to help!

Question 5

I recieved the incorrect item(s)

Accepted Answer

Please contact us with your name, order number and the incorrect products you recieved and we will help you!

Question 6

My order arrived damaged

Accepted Answer

We strive for 100% satisfaction with every order! If your items arrived damaged, please contact us with your name, order number and a photo of the damaged item(s).

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FAQs

Frequently asked questions